MicroDAQ, LLC Terms and Conditions

All prices are in U.S. Dollars. Pricing is subject to change without notice.

Return Policy

If you are dissatisfied with any product from MicroDAQ, LLC you may return it within 14 days of purchase (does not apply to special orders) for a full refund of the purchase price minus shipping costs. Calibration fees are non-refundable. Customer is responsible for all inbound and outbound shipping/freight charges*. All items must be returned 100% complete, in the same condition as when sold, and in the original unmarked packaging as provided by the manufacturer. All packing materials, manuals, CD’s, blank warranty cards and other accessories and documentation must be included. MicroDAQ, LLC isn’t responsible for lost shipments if they aren’t reported to us within 30 days of the shipment leaving our warehouse. Returns beyond 14 days will be considered on a case-by-case basis and may be subject to a restock fee. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee up to but not limited to 25%. Non-stock items (special order) will be subject to a minimum 15% restock fee. For quantities of three (3) or more returned items, a minimum 15% restocking charge will be applied. You must contact us for an RMA (Return Material Authorization) number, prior to returning any items. Returns without an RMA will not be accepted. Failure to pay duties, taxes and fees does not constitute reason for return of product.
Tariff fees may or may not be refundable at the discretion of MicroDAQ. If MicroDAQ deems that returned products are able to be resold as new we will refund the tariff fee. Generally speaking, the tariff fee won’t be refundable on special orders, opened box products, large quantity orders, or any products not returned in new condition.
*If returning an item from outside the United States customer is responsible for paying any applicable duties, taxes, or fees. MicroDAQ, LLC reserves the right to withhold a portion of the refund to cover these fees if applicable.

Limited Warranty

MicroDAQ, LLC does not offer any expressed or implied warranties on the products it sells. However, most of the products available through the MicroDAQ website are covered by Manufacturers’ Warranties. If you have a product that you feel failed while under the warranty period, please contact our Technical Support Department for assistance. All products sent in for warranty repair or replacement must be accompanied by a RMA (Return Material Authorization). Shipments to MicroDAQ, LLC without a RMA will not be accepted. Customer is responsible for both incoming and outgoing freight for all warranty claims. This includes shipping charges to send products to the manufacturer for evaluation/repair. Freight charges for products that must be returned to an overseas manufacturer will be much higher than those located domestically. Whether an item is repaired or replaced under warranty is at the sole discretion of the manufacturer. If you have any questions with regard to warranty, please do not hesitate to contact us.

Payment

Payment to be in U.S. funds only. Payment through credit card (MasterCard, Visa or American Express), PayPal or bank wire transfer. If payment is by bank wire transfer, a fee of $35.00** will be added to order. All payment made by check must be drawn on a U.S. bank.

**Bank wire transfer fee is $100 for payments originating from Peru.

International Orders

For orders outside of the United States the customer is responsible for any customs charges, duties, fees and import taxes in customer's country. These fees are not reflected in the shipping charges. Check with your local customs office for possible charges. Federal Express shipping charges will be prepaid and billed. Failure to pay duties, taxes and fees does not constitute reason for return of product.

Credit Card Payment

For fraud prevention purposes MicroDAQ, LLC reserves the right to verify orders through a variety of means, which might include phone verification, requests for copies of front and back of credit card and driver’s license and completion of other MicroDAQ, LLC forms. MicroDAQ reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied as to the authenticity of the order.

Tariff Charges

Tariff fees may or may not be refundable at the discretion of MicroDAQ. If MicroDAQ deems that returned products are able to be resold as new we will refund the tariff fee. Generally speaking, the tariff fee won’t be refundable on special orders, opened box products, large quantity orders, or any products not returned in new condition. At MicroDAQ LLC, our commitment has always been to provide our customers with the best possible value. Many of the products we offer are imported from trusted suppliers around the world, and for years, we’ve absorbed the cost of tariffs and other import-related expenses without passing them on to our customers. Through strong relationships and significant buying power with our suppliers, we’ve consistently maintained competitive pricing—even in the face of supplier price increases and fluctuations in landed costs.

However, due to the significant increase in tariff rates recently imposed by the current administration, we can no longer absorb all of these added costs. In order to continue delivering high-quality products and maintain competitive pricing, we have implemented a tariff fee on the purchase price of imported items.

This fee helps offset the rising costs while allowing us to maintain the standards our customers expect. With the increasingly volatile nature of global trade and tariff regulations, we are actively monitoring developments and adjusting as needed to minimize the impact on our customers.

The following tariff fees will be applied to the following product lines:
Accuenergy – 35% fee collected by carrier (Canada)
ACR – 35% fee collected by carrier (Canada)
MSR – 5% fee added to order to offset 15% tariff (Switzerland)
TandD – 12% fee added to order to offset 15% tariff (Japan)

We appreciate your continued support and understanding as we navigate these changes together.